Return Policy

Our promise

If your order arrives damaged, defective, or isn't what you expected, we'll make it right. You have 30 days from the delivery date to request a return, replacement, or refund.

How to start a return

Email support@valuablezstore.com with your order number and a short note or photo about the issue. We'll reply within one business day with return instructions.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days. We'll send a replacement or issue a full refund — no need to return the faulty item unless we ask.

Change of mind

We accept returns of items in their original, unused condition with packaging intact, within 30 days of delivery. For hygiene, used beauty and personal care products can't be returned unless they were defective on arrival. Return shipping for change-of-mind returns is covered by the customer.

Refund timing

Once your return is approved or received, refunds are processed within 3–5 business days to your original payment method. You'll get a confirmation email when it's done.